Centric Consulting is a technology and management consulting firm headquartered in Dayton, Ohio, with over 20 years of experience implementing CRM solutions across various industries. Their holistic approach focuses on people, processes, and technology to help clients maximize CRM investments.
The firm offers end-to-end services for the entire CRM lifecycle including needs assessment, platform selection, deployment, configuration, integration, custom development, user adoption, and ongoing support. Their consultants maintain extensive experience with leading CRM platforms including Salesforce, Microsoft Dynamics, and SAP.
Centric Consulting serves clients across multiple industries including manufacturing, healthcare, higher education, and financial services. Their sector-specific expertise allows them to configure CRM platforms according to unique industry requirements and compliance needs.
Notable projects include implementing Salesforce CRM for a Fortune 500 tech company (improving sales productivity by 25%), deploying customized Microsoft Dynamics CRM for a healthcare provider (improving patient satisfaction scores), and developing integrated CRM solutions for major universities.
The firm's consulting methodology emphasizes alignment between business and IT strategies. They help clients understand not just the technology, but how to leverage CRM capabilities to achieve strategic business objectives.
As a premier consulting firm, Centric Consulting prices engagements based on scope and complexity. For organizations seeking experienced CRM consultants with deep platform expertise and industry knowledge, they offer comprehensive capabilities backed by two decades of implementation experience.
