Conversational AI platform processing 10B+ conversations, enabling brands to deploy AI chatbots across 20+ channels in 135 languages.
Haptik is a pioneering AI-first company that builds products to foster lasting customer relationships. Since 2013, it has processed billions of conversations across multiple channels and languages for numerous enterprises. Haptik offers two product lines, Contakt and Interakt, to help enterprises and SMEs solve customer pain points through AI-powered innovation, enabling them to transition to Generative AI and unlock end-to-end customer experience at scale.
Our take on Haptik (Jio Haptik)
Haptik, operating as Jio Haptik, is a pioneering conversational AI platform that has processed over 10 billion conversations since its founding in 2013. With a US presence in New York and backed by Jio (one of Asia's largest digital companies), Haptik brings enterprise-scale capabilities and proven deployment experience to the AI chatbot market.
The platform's capabilities are genuinely impressive in scope — supporting deployment across 20+ channels in 135 languages, handling 10 million+ transactions, and serving 500+ enterprises globally. Their client roster includes brands like KFC, Whirlpool, HP, Disney Hotstar, and Zurich Insurance, demonstrating broad industry trust.
Haptik has been recognized as a Category Leader across multiple analyst platforms including Gartner, G2, and Opus Research. Their awards include Tech Startup of the Year in AI and Gold Medal for Best Chat & Conversational Bot — validating their technology and market impact.
The company's two product lines — Contakt for enterprises and Interakt for SMEs — show strategic market segmentation that allows them to serve businesses of different sizes with appropriately scaled solutions. Their push into generative AI capabilities positions them well for the next wave of conversational AI evolution.
With $33.7 million in revenue and 306 employees, Haptik operates at significant scale. For enterprises seeking a proven, multi-channel, multilingual conversational AI platform with a strong track record of high-volume deployments, Haptik represents one of the most capable options available in the US market.
Verified credentials and recognition earned by Haptik (Jio Haptik)
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This agency has a verified website presence.
LinkedIn Verified
This agency has a verified LinkedIn company page.
Top Rated
This agency has an exceptional AgencyCluster score of 80+.
10+ Years
Established in 2013. Over 10 years of experience.
Large Team
Large (201-500)
Rankings earned on AgencyCluster
Common questions about Haptik (Jio Haptik).
Haptik (Jio Haptik) has earned rankings on 3 AgencyCluster lists: Top 25 AI Chatbot Development, Top 50 AI Chatbot Development, Top 10 AI Chatbot Development in New York. Their highest AgencyCluster Score is 82/100. Rankings are merit-based and determined by evidence across six evaluation pillars — agencies cannot pay for higher positions.
In our evaluation for AI Chatbot Development, Haptik (Jio Haptik) scores 82/100 overall. Their strongest areas are Credibility, Reputation, Category Fit, Freshness, Delivery Maturity. A high Reputation score reflects consistent, positive presence across multiple third-party review platforms. Areas with room for improvement include Proof of Work & Outcomes.
Haptik (Jio Haptik) was founded in 2013, giving them over a decade of experience in ai chatbot development. In an industry where many agencies are less than 5 years old, 13+ years of sustained operations signals stability, client retention, and the ability to adapt through multiple technology cycles. Today, the team is large team.
Yes. Haptik (Jio Haptik) has been vetted and verified by AgencyCluster's editorial team through a rigorous, multi-factor review process. Unlike self-serve directories, AgencyCluster does not accept automated submissions — every agency is evaluated manually before being published. Our vetting covers identity verification (website, LinkedIn, domain age), business legitimacy (years of operation, team size, registered presence), evidence of work (case studies, portfolio, client outcomes), reputation checks across third-party platforms, activeness and freshness of their online presence, and screening for red flags including misconduct, fraud, or misleading claims. Agencies that fail any critical check are not listed. For Haptik (Jio Haptik), verified signals include a functioning website, LinkedIn company profile, 13+ years of operating history (founded 2013), 3 earned rankings on curated top lists.
