AI customer service platform with Lyro AI agent, live chat, and chatbot automation serving 300,000+ businesses worldwide.
Tidio is a global leader in customer service software, providing a user-friendly platform for businesses to deliver smarter, faster support to their customers. With a suite of solutions including live chat, chatbots, ticketing, and AI-powered virtual support agents, Tidio helps businesses solve customer problems and improve conversion rates across various content management systems, e-commerce platforms, and social media channels.
Our take on Tidio
Tidio has established itself as a global leader in AI-powered customer service software, with a US headquarters in San Francisco serving over 300,000 businesses in 205+ countries. Founded in 2013, the company has grown to 180+ employees and built a platform that combines live chat, chatbot automation, and AI-powered virtual agents into a unified solution.
The standout feature of Tidio's offering is Lyro AI — an advanced conversational AI agent that can automatically resolve up to 67% of incoming support queries without human intervention. Powered by Claude (Anthropic AI) and proprietary models, Lyro learns from support content and uses natural language processing to understand customer intent and provide accurate, personalized responses.
Tidio serves a diverse client base including Mercedes, Shell, and Praktiker, with particular strength in eCommerce and SMB segments. The platform integrates seamlessly with major content management systems, eCommerce platforms, and social media channels, making deployment straightforward for businesses of all sizes.
Client testimonials report impressive results — conversion rates increasing from 1.4% to 4.8%, sales nearly doubling, and $66K in chatbot-assisted sales for individual clients. These quantified outcomes provide strong evidence of practical business impact.
While Tidio is more of a product/platform company than a custom development agency, their comprehensive chatbot building tools, AI agent capabilities, and extensive integration ecosystem make them an excellent choice for businesses seeking a ready-to-deploy chatbot solution with powerful AI capabilities at accessible price points.
Verified credentials and recognition earned by Tidio
Verified
This agency has a verified website presence.
LinkedIn Verified
This agency has a verified LinkedIn company page.
Top Rated
This agency has an exceptional AgencyCluster score of 80+.
10+ Years
Established in 2013. Over 10 years of experience.
Mid-Size
Medium (51-200)
Rankings earned on AgencyCluster
Common questions about Tidio.
Tidio has earned rankings on 4 AgencyCluster lists: Top 25 AI Chatbot Development, Top 50 AI Chatbot Development, Top 10 AI Chatbot Development in California, Top 25 AI Chatbot Development in California. Their highest AgencyCluster Score is 88/100. Rankings are merit-based and determined by evidence across six evaluation pillars — agencies cannot pay for higher positions.
In our evaluation for AI Chatbot Development, Tidio scores 88/100 overall. Their strongest areas are Credibility, Proof of Work & Outcomes, Reputation, Freshness. A high Outcomes score means they have verifiable case studies with measurable results — the most heavily weighted factor in our methodology.
Tidio was founded in 2013, giving them over a decade of experience in ai chatbot development. In an industry where many agencies are less than 5 years old, 13+ years of sustained operations signals stability, client retention, and the ability to adapt through multiple technology cycles. Today, the team is mid-size.
Yes. Tidio has been vetted and verified by AgencyCluster's editorial team through a rigorous, multi-factor review process. Unlike self-serve directories, AgencyCluster does not accept automated submissions — every agency is evaluated manually before being published. Our vetting covers identity verification (website, LinkedIn, domain age), business legitimacy (years of operation, team size, registered presence), evidence of work (case studies, portfolio, client outcomes), reputation checks across third-party platforms, activeness and freshness of their online presence, and screening for red flags including misconduct, fraud, or misleading claims. Agencies that fail any critical check are not listed. For Tidio, verified signals include a functioning website, LinkedIn company profile, 13+ years of operating history (founded 2013), 4 earned rankings on curated top lists.
