LivePerson

LivePerson

Enterprise conversational AI platform powering AI-driven messaging and chatbot solutions for global brands across multiple digital channels.

New YorkAI Chatbot Development

About LivePerson

LivePerson is a leading provider of real-time intelligent customer engagement solutions, specializing in digital-first customer conversations. The company empowers top brands like HSBC, Chipotle, and Virgin Media to connect with millions of consumers through its award-winning Conversational Cloud platform, facilitating nearly a billion interactions each month. With a focus on enhancing customer relationships, LivePerson leverages AI-driven tools to transform contact center operations, boost agent productivity, and create personalized customer experiences. Recognized as the #1 Most Innovative AI Company by Fast Company, LivePerson is at the forefront of customer engagement technology, helping businesses embrace digital communication strategies for improved customer interaction and business outcomes.

Editorial Review

Our take on LivePerson

LivePerson stands as one of the longest-established players in the conversational AI and chatbot space, having been founded in 1995 and publicly traded on NASDAQ (LPSN). Headquartered in New York City, the company has evolved from a live chat pioneer into a comprehensive enterprise conversational AI platform.

The Conversational Cloud platform is LivePerson's flagship offering, enabling businesses to deploy sophisticated AI-powered chatbots and messaging solutions across web, mobile, WhatsApp, Messenger, and other channels. The platform processes nearly a billion conversational interactions monthly, giving LivePerson unparalleled data insights and operational scale.

LivePerson serves Fortune 500 companies across telecommunications, financial services, travel, healthcare, automotive, and retail sectors. Their combination of AI automation with seamless human agent escalation makes them particularly attractive for high-volume customer service operations where reliability and compliance are paramount.

The company has been recognized by Fast Company as the #1 Most Innovative AI Company and maintains strong analyst recognition. Their investment in generative AI capabilities and voice AI further strengthens their competitive position in the evolving conversational AI landscape.

However, it's worth noting that LivePerson has faced financial challenges in recent periods, with significant stock price fluctuations. Enterprise buyers should evaluate their long-term financial stability alongside their strong technology platform. Despite these considerations, their technology, market presence, and certified partner ecosystem make them a formidable choice for large-scale chatbot deployments.

Badges & Credentials

Verified credentials and recognition earned by LivePerson

5 badges

Verification

Verified

This agency has a verified website presence.

LinkedIn Verified

This agency has a verified LinkedIn company page.

Recognition

Top Rated

This agency has an exceptional AgencyCluster score of 80+.

Experience

15+ Years

Established in 1995. Over 15 years of experience.

Company

Enterprise

Enterprise (500+)

Awards & Recognition

Rankings earned on AgencyCluster

Top 10 AI Chatbot Development - 2026

Top 10 AI Chatbot Development

Nationwide · 2026

Top 25 AI Chatbot Development - 2026

Top 25 AI Chatbot Development

Nationwide · 2026

Top 50 AI Chatbot Development - 2026

Top 50 AI Chatbot Development

Nationwide · 2026

Top 10 AI Chatbot Development in New York - 2026

Top 10 AI Chatbot Development

New York · 2026

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About LivePerson

Common questions about LivePerson.

Where does LivePerson rank on AgencyCluster?

LivePerson has earned rankings on 4 AgencyCluster lists: Top 10 AI Chatbot Development, Top 25 AI Chatbot Development, Top 50 AI Chatbot Development, Top 10 AI Chatbot Development in New York. Their highest AgencyCluster Score is 88/100. Rankings are merit-based and determined by evidence across six evaluation pillars — agencies cannot pay for higher positions.

What are LivePerson's strengths according to AgencyCluster?

In our evaluation for AI Chatbot Development, LivePerson scores 88/100 overall. Their strongest areas are Credibility, Proof of Work & Outcomes, Reputation, Delivery Maturity, Freshness. A high Outcomes score means they have verifiable case studies with measurable results — the most heavily weighted factor in our methodology.

How long has LivePerson been in business?

LivePerson was founded in 1995, giving them over three decades of experience in ai chatbot development. In an industry where many agencies are less than 5 years old, 31+ years of sustained operations signals stability, client retention, and the ability to adapt through multiple technology cycles. Today, the team is enterprise.

Is LivePerson a verified agency?

Yes. LivePerson has been vetted and verified by AgencyCluster's editorial team through a rigorous, multi-factor review process. Unlike self-serve directories, AgencyCluster does not accept automated submissions — every agency is evaluated manually before being published. Our vetting covers identity verification (website, LinkedIn, domain age), business legitimacy (years of operation, team size, registered presence), evidence of work (case studies, portfolio, client outcomes), reputation checks across third-party platforms, activeness and freshness of their online presence, and screening for red flags including misconduct, fraud, or misleading claims. Agencies that fail any critical check are not listed. For LivePerson, verified signals include a functioning website, LinkedIn company profile, 31+ years of operating history (founded 1995), 4 earned rankings on curated top lists.